368e Privacy Policy & Data Protection
This page explains how 368e collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Information We Collect
368e collects several categories of information to provide users in Malaysia with a secure, personalised, and efficient service. The information collected includes:
- Account information: Full name, phone number, email address, date of birth, and identity information submitted during registration.
- Device and browser information: Device type, operating system, IP address, web browser type, and access log data automatically generated each time you use the platform.
- Local payment information: Bank name, bank account number for withdrawal purposes, and transaction records in MYR (RM). We do not store credit or debit card numbers directly.
- Cookies and tracking data: Data collected through cookies, pixels, and similar technologies to improve the user experience and understand platform usage patterns.
- Usage data: Game history, bets placed, login and logout times, and your interactions across various sections of the platform.
How Your Information Is Used
All information collected by 368e is used solely for legitimate purposes directly related to the operation of the platform. Specifically, your information is used to:
- Verifying identity and processing account registration for new users.
- Processing deposits, withdrawals, and transactions in MYR accurately and securely.
- Providing responsive customer support and resolving any technical or account-related issues.
- Enhances platform security by monitoring suspicious activity and preventing fraud.
- Complying with applicable legal and regulatory requirements in Malaysia.
- Sending important notifications related to your account, policy changes, or platform updates.
- Improving user experience based on aggregated analysis of platform usage patterns.
368e does not use your personal information for third-party marketing purposes without your explicit consent.
Cookies & Tracking Technologies
The 368e platform uses cookies — small text files stored on your device — to ensure a smooth and secure user experience. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login sessions, account security, and page navigation. These cookies cannot be disabled.
- Performance cookies: Collecting anonymous information on how users interact with the platform to help us improve functionality and content.
- Preference cookies: Saves user preferences such as interface language and display settings to personalise your return visits.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or use certain platform features fully.
Data Storage, Security & Sharing
Storage & Security
368e stores all user data on servers protected by industry-grade encryption. We employ the latest security protocols, including HTTPS and in-transit data encryption, to ensure your information remains inaccessible to unauthorised parties. User passwords are stored in hashed form and cannot be read by anyone, including our own staff.
Data retention periods vary depending on the type of information and applicable legal requirements. Active account data is retained for as long as the account remains active. Following account closure, data required for legal compliance is retained for the period prescribed by relevant regulations before being permanently deleted.
Third-Party Sharing
368e does not sell, rent, or trade users' personal information to any third party for commercial purposes. Information is only shared in the following circumstances:
- Payment service providers required to process your RM transactions — bound by strict confidentiality agreements.
- Legal authorities or regulators where required under Malaysian law.
- In the event of a business merger or acquisition, users will be notified in advance.
Your Rights & How to Contact Us
User Rights
As a 368e user in Malaysia, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or out of date, you may request that we update or correct it via your account settings or by contacting our support team.
- Right to erasure: You may request the deletion of your account and personal data, subject to any legal obligations that may require us to retain certain records.
- Right to object: You may object to the use of your data for marketing or certain analytical purposes by contacting us directly.
Policy Changes & Contact Us
368e reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated via in-platform notifications or your registered email. Continued use of the platform after changes have been made constitutes acceptance of the latest version.
If you have any questions, concerns, or wish to submit a request regarding your data privacy, please contact the 368e support team by email: privacy at 368e.app. You may also refer to the FAQ page for answers to common questions about this platform.
Still Have Questions?
Visit our FAQ page for more information, or register to start using 368e with confidence.