368e Responsible Gaming
At 368e, we believe healthy entertainment starts with smart self-control. This page provides practical guidance, self-control tools, and support resources to help keep your gaming experience enjoyable and balanced.
Our Commitment to Responsible Gaming
368e takes seriously its responsibility to provide a safe, fair, and enjoyable gaming environment for all users in Malaysia. We recognise that while the vast majority of our users play purely for entertainment, a small number of individuals may face challenges in managing their gaming habits.
To that end, 368e has developed a range of policies and practical tools to help users maintain full control over their gaming experience. We believe that responsible gaming not only protects our users, but also makes the entertainment experience more meaningful and sustainable in the long run.
Our approach is grounded in three core principles: self-awareness, active controls, and unconditional support to users who need support.
Recognise the Signs of Risky Behaviour
The first step in responsible gaming is recognising behavioural patterns that may signal a problem. Here are some warning signs to watch out for:
- Spending more money than you can afford or had planned, including borrowing money to play.
- Gaming to escape life's pressures, personal problems, or negative emotions.
- Feeling anxious, irritable, or stressed when trying to stop or cut back on playing.
- Neglecting daily responsibilities such as work, family, or personal health due to gaming.
- Lying to family or friends about how much time or money you have spent on gaming.
- Continuing to play despite consecutive losses in the hope of recovering the money lost.
- Unable to set time or money limits despite intending to do so.
If you recognise one or more of these signs in yourself or someone you care about, we encourage you to take immediate action using the self-control tools available on the 368e platform or to seek professional help.
Available Self-Control Tools
Deposit Limit
Set daily, weekly, or monthly deposit limits in MYR (RM) directly through your account settings. These limits help you control how much money is deposited into the platform within a given period and prevent overspending.
Break Period
If you feel you need a short break from the platform, our cooling-off option lets you temporarily suspend access to your account for a set period — whether a few days or a few weeks — without permanently closing your account.
Self-Exclusion
For those who need a stronger measure, our self-exclusion option allows you to block access to your 368e account for an extended period. During this time, your account will be inaccessible and no promotions will be sent to you.
Session Time Limit
Set a time limit for each gaming session. Once the limit is reached, the platform will send a reminder or automatically end the session — helping you maintain a healthy balance between entertainment and your daily life.
To access or activate any of these control tools, log in to your account or contact the 368e support team.
Minor Protection
368e has a strict policy against participation by anyone under the age of 18. We apply an age verification process at registration and reserve the right to request supporting documents at any time to confirm a user's eligibility.
For parents and guardians, we encourage you to:
- Not sharing your 368e account login details with any children or minors under your care.
- Using parental control software on shared devices to restrict access to gambling websites.
- Have open conversations with your children about the risks of online gambling and the importance of managing money responsibly.
- Please report to our support team immediately if you suspect your account has been accessed by a minor.
Any account found to be owned or used by a minor will be closed immediately, and all associated funds will be settled in accordance with established procedures.
Life Balance & Getting Help
Maintaining a Healthy Life Balance
Online gaming should be a small part of a balanced life — not your primary source of entertainment or an escape from problems. 368e encourages users to:
- Setting a clear gaming budget and sticking to that limit without exception.
- Make time for social activities, sports, hobbies, and family a priority.
- Stop playing once your losses reach your set limit, and do not attempt to chase those losses.
- Only play when you are in a calm, positive headspace — avoid gaming when you are stressed, feeling low, or under the influence of alcohol.
Seek Professional Help
If you or someone you know is struggling with a gambling problem, please know that professional help is available. Reaching out is a sign of strength, not weakness. The 368e support team can provide more information or connect you with the right resources. You may also refer to FAQ page us for general enquiries, or reach us directly via the support email available on the platform.
Play Smart, Stay Safe
Visit the FAQ page for more information, or log in to your account to activate the self-control tools available on the 368e platform.